- Items not covered by shipping insurance and arrive damaged
- Items that have been altered in any way
OneEyedDoe only accepts Paypal unless exceptions are made. OneEyedDoe is not responsible for lost payments. Payments must be completed before the products is sent to the commissioner.
SALES TO MINORS
To purchase a suit or parts from OneEyedDoe clients must be at least 18 years old.
SHIPPING & LOST PACKAGES
OneEyedDoe is not responsible for lost or stolen packages. Shipping insurance will be provided by default. Commissioners are responsible for all shipping and handling fees unless stated otherwise, this includes any additional charges from international shipping or customs fees.
AFTER RECEIVING YOUR COMMISSION
OneEyedDoe reserves the right to post final product photos & videos. The commissioner is free to post photos of their suit as they see fit. Credit to OneEyedDoe would be greatly appreciated, but not required.
HEALTH & SAFETY
Each client should be aware of the risk of heat stroke, and/or accidents from loss of vision quality. OneEyedDoe is not responsible for any injuries or deaths involving our Suits. Clients should always have a spotter who can guide and watch them. Please keep yourself healthy and know your limits, have plenty of hydrating drinks available and stay cool.
If a commission is cancled by OneEyedDoe for personal reasons a full refund will be given including the 20% down payment and a statement as to the cause of termination. OneEyedDoe may cancel and refund a commission in the case of harassment, excessive nagging or crude behavior. The 20% deposit will not be refunded in these instances, it will instead be used as compensation for time spent organizing the commission and stress endured. OneEyedDoe retains the right to alter the original design provided to complete the commission and may sell or auction the piece once it's completed.
OneEyedDoe has the right to re-sell any suit, part or accessory of a canceled or refunded order. Clients may sell their costumes and/or accessories without permission from OneEyedDoe. (I would appreciate a notice when you sell a suit so I can keep track of everyone who owns a OneEyedDoe product.)
SELLING A COMMISSION SPOT
Clients may not sell their commission spot to another person.
Refunds are not available once you have purchased a product from OneEyedDoe, exceptions being OneEyedDoe canceling a commission due to personal reasons or harassment (See OED Cancellations above for details). Commission queue spots/reservations are the equivalent of a product regardless of materials gathered or progress made. Please keep in mind that by commissioning OneEyedDoe you are agreeing to a commitment that will be seen through to completion. OneEyedDoe may help sell or auction commissioned pieces once they're completed as an alternative to refunding and the commissioner will recieve all proceeds including any overflow amount that exceeds the original commission cost.
Any parts or accessories that receive damage within the 3 Month Limited Warranty due to abuse or any other damaging factor that voids the warranty can still be repaired, but will require further payments or fees. I do not typically offer a repair service for costumes or parts outside of the warranty period. If a costume needs repairs past this time I can provide tutorials or tips on how to easily do the repairs yourself.